What Happens When A Unique Xbox 360 Needs Repairs? Nothing Good, That’s For Sure
By Jonathan on Thursday, February 28th, 2008 at 11:24 PM PST In Game Companies, Game Consoles, Gamer Life, Games Industry, Microsoft, Microsoft
I’m sure we’ve heard plenty of stories of people getting screwed over by all sorts of console repair centers over the years. Of course, stories involving Xbox 360 repairs tend to crop up more often, given their high failure rate (I am right now eyeing my own console as if it were a ticking time bomb). But this one over at Hawty McBloggy is a little sad and outrageous.
The story starts with Nathaniel, who purchased his Xbox 360 at launch. He carried the console with him on various trips and acquired signatures in permanent marker from various people from the Xbox 360 team, Bungie Studios, and Rooster Teeth Productions, amongst others. The centerpiece was even a Master Chief sketch by Rooster Teeth Comics artist, Luke McKay. So of course, because he’s simply a man who loves his console, it died on him. After some personal deliberation, Nathaniel decided to send his console in for repairs. To make sure he got his own console back, he enclosed a note with the serial number that explained the situation. Then he called beforehand and was told he would receive his same console back.
I’ll bet you’re thinking that after all that, he still got sent a different console back. That would’ve probably been preferable, because instead he got the exact same console back…after someone had cleaned off all the permanent marker. Someone looked at his console, thought the art and signatures shouldn’t be there, and actually went to the trouble of scrubbing the ink off of the whole console, leaving only a few slight purplish marks as evidence that anything was ever there.
Seriously, that’s heartbreaking. Let that be a warning to all you people out there with consoles that are unique in some way. You can read the full story in gut-wrenching detail over at Hawty McBloggy.
Oh , I would be so pissed if that happened to me. I would make them send it to all the company’s and have the re-sign it.
That sucks, but it’s his own fault. With that much customization and emotional value I wouldn’t have even thought about sending that thing out. Hell I wouldn’t eve play it, I would buy a 2nd xbox for playing and put that one in a glass case.
Oh well, crap happens.
Oh man, the person that cleaned it off must be a complete f***ing idiot.
I would so press charges. He called and put it in writing and they agreed.
Thats messed up… big time.
oh snaps.. even though im not a 360 fan.. thats low.. ;.; you could call a site rep.
Thats hilarious
I would be very surprised if he doesnt get nice replacement with a load of new signatures on it though. Are you listening Microsoft?
I’d so sue them.
There are two idiots in the story, the one that cleaned it off and the one that sent it in the first place.
@paul
So true…