Does Microsoft Tech Support Know What HDMI Is?
By William on Wednesday, September 19th, 2007 at 1:43 AM PST In Microsoft, Microsoft
No one really thinks much of tech support from any company these days, but the latest conversation recorded from Microsoft tech support and unleashed on the net is really shocking. Optical cables and HDMI cables must be in the back of their manual or something. This is a definite “must listen” file if it is the real deal, which it sounds like it is. I’m sure we can all relate to calls like this over the years to a wide array of companies. This is definitely not a Microsoft specific problem.
Check out the audio file of the botched tech support call here.
Recordings like this always make me a little suspicious. Call me cynical. Who sets up a recording device every time they call tech support?
Not to say that lousy support isn’t a problem. It certainly is. I’ve pretty much given up on calling company tech support lines. They have you go through a bunch of troubleshooting steps that you’ve already tried and then can’t help you.
The problem is twofold:
1. Support is a cost center for most companies, not a profit center. As a result, they invest minimally in it.
2. It’s a thankless job. The only time you hear from people in when they are already ticked off.
Combine the two, and the good, knowledgeable people move out of tech support, so all you’re left with is a revolving door of new hires.
that picture perfectly describes tech support where I work.