Comments on: Circuit City Refuses to Honor Call of Duty 4 Deal

By: Unknown

Unknown — Tue, 29 Jul 2008 01:15:59 +0000

Circuit is not able to work with customers if their is a misprint. It is not our job to make up for the responsibility of the ads and the misprints. sorry!

By: Tom

Tom — Thu, 27 Mar 2008 10:17:11 +0000

In all reality, by ready what Circuit City means is that the product is staged and ready for pickup. When you submit a web order a ticket is printed out in the system at the exact time. They have 24 minutes from the time that ticket is printed to acknowledge the pickup in the system. Any wait times once in store do not count. If they don’t follow that policy, however, nail their rears.

By: MrBT

MrBT — Thu, 13 Mar 2008 14:19:51 +0000

If this or a pricing error EVER happens to you in California, make sure you take pictures of posted signage or the ads (Especially in this case where it can’t be a ‘whoops, I accidentally typed a $20 off instead of $10 — I can’t picture someone’s fingers ’slipping’ and typing “buy CoD4 and get GoD3 + poster free” in two places), and either call on the cell phone from the location you’re at or take down employee/manager names and call from home ASAP to your county Weights & Measures department. They are in charge of “Weights & Measures”, INCLUDING pricing. They are the ones who will audit stores in California for mis-priced items, handle reports of fraudulent ads/etc. In many cases, it is a MINIMUM fine of $500 per mis-priced item or if the item price is over $500, that amount (If the manager of the store is being an ass or if it is blatant/widespread, the fines can skyrocket). If you tell the manager straight to their face that you are calling weights and measures, they will either honor the deal, call your bluff (where a cell phone comes into play), or they haven’t had their first experience with W&M yet and you’re about to school them on it.

I’ve gotten $2000 laptops that are advertized for $500, LCDs for $180 (Back when they were $400+), and a lot of other items. And if they play the ‘Oh, its not in stock’, even if you walk in the door the second the sale is on, they must honor it with a rain check unless specifically noted as a ‘limited quantity’ item. If they are stashing the items to prevent them from being sold and you think they are stashing them, you still can call W&M and may investigate. Of course, you can do a little creative sleuthing yourself; Fry’s uses the cages in some of their stores; Just spy the one on sale in the cage and take a picture.

Usually if you have to pull W&M in and they come in with you (Which sometimes they will), they will force the store to allow you to buy AS MANY as you want at that price, threatening them $500+ an item you want they won’t give you that they have in stock. One Fry’s was being an ass and this time made me pull W&M all the way into it (And they came right away – Must have been bored ) – Instead of buying 1 laptop, I cleared their stock, and sold them all to friends, family and co-workers at cost.

Bottom line: Weights & Measure in Cali = Your friend. No lawyers needed.

By: RipperZane

RipperZane — Sun, 09 Mar 2008 19:39:47 +0000

I will not be so bold as to say CC is the devil, but prolly is one of his evil step children.

By: luckylady

luckylady — Wed, 30 Jan 2008 03:20:53 +0000

Ha!! Circuit City is the worst store ever! I went to two different stores and at BOTH was treated like I didn’t matter. One store I was in for 3 hours trying to find the computer I wanted and finally the salesman talked me into a higher end model that was on sale, than he found out it wasn’t in stock!! I couldn’t get a raincheck or anything, I just had wasted 3 hours and all he could say was “there’s nothing I can do” and than proceeded to try and sell an even more expensive model! In the other store, I told a salesman the exact computer I wanted and that I just wanted to buy it, the person who was in the computer department told me it wasn’t his department and to ask someone else and than proceeded to walk away!! I will now be taking the computer back because a rebate that was part of the sale didn’t print on the receipt, and at the time I had asked the sales clerk about it and he said it was on the bottom of the receipt and to go online to get it, which, I believed him, but all that is at the bottom is a survey! And online there was no way to find the rebate I needed, so I called the number on the website and she said she couldn’t help me that I had to go back into the store and ask them about it!! AARGHHH!!

By: Steve

Steve — Thu, 13 Dec 2007 17:40:30 +0000

I never really saw a cod4 get cod3 free advertisement but i did get a 20$ off cod4 that i saw in the salespaper it was about in early december the first circuit city i went to was sold out but they did show me where a nearby store was that did carry the game 20 off. so really theres was no problem. but when i did go to the first circuit city they guy did try to sell me all kinds of other stuff. hmmm…

so i guess to say my experience thus far was pretty good but that cod4 free cod3 bait and switch things real bullshit

By: A Gill

A Gill — Tue, 11 Dec 2007 19:36:33 +0000

Hey,
I work with compliance and legal for a living and I am involved with advertising & promotions.
You can sue them as this is 1) A misleading advertisement (Regardless of the “error” print) they are held legally accountable if they advertised this. 2) If you went to the store to buy it based on this again, this is in your favor in any legal battle 3) False Advertisement (another legal term) which favors you.
If I were you file a compliant with the Better Business Bureau, and contact the FTC (Federal trade commission) These people are very consumer friendly and hate big corporations. I have attending many of their meetings and they will investigate this for you. Else if you want to take it further you can 1) Contact an attorney who handles class action lawsuits & sense this consists of a large amount of people involved class action attorneys do not charge you money. They take 15% of the total settlement.
The results of the class action will be anyone who purchased COD4 during the time frame of the advertisement would get COD3 for free, The FTC would fine the Sh!t out of them, in the 6 figures if not millions.
http://www.ftc.gov/

**don’t email me I will never check my email**

By: weclock

weclock — Sun, 09 Dec 2007 15:32:07 +0000

http://i26.photobucket.com/albums/c142/weclock/circuitcity24.png

That is a picture from my recently ordered 30gb Zune from Circuit city, it says and I copy/pasta:

“If your order of $25 or more is not ready for pickup 24 minutes after the timestamp on your confirmation email, we’ll give you a $24 Circuit City gift card.”

By: chuck

chuck — Tue, 04 Dec 2007 00:10:33 +0000

I found it funny that some of you MORONS crying about misprints had misspelled words in your post.

By: Jason

Jason — Sat, 01 Dec 2007 11:50:49 +0000

All the best online coupons and deals related to electronics are available here at Circuit-City store at Couponalbum.com shopping site..!!

By: jlee

jlee — Mon, 19 Nov 2007 04:42:17 +0000

i work for ccity and we got the add in out store and it said while supplies last on our ads. we honred it till the ten we had were gone. im sorry to say it but there is good stores and bad stores depends on the mangers then is does on the company

By: Kelley

Kelley — Tue, 13 Nov 2007 06:41:58 +0000

The sad thing is, the guy who was helping me was going to give me the Pioneer for that price and when he went to customer service the guy told him that they can’t give it to me. But the guy helping me told the guy at customer service, “but, they have a print out of the price and everything shouldn’t we give it to them?”. They had one Pioneer left in stock too and were not going to give it to me. Oh well… at least I tried.

By: Kelley

Kelley — Tue, 13 Nov 2007 06:33:39 +0000

I know how you feel about false advertisement. Just today my sister’s boyfriend just bought a Pioneer 6.5″ In-Dash Mobile Viedo and the Pioneer IPod Interface Adapter for the price of $50.87 when the actually price is $649.99. On the website it says that you can get it for the price of $50.87 by adding the IPod Interface Adapter. Many people were able to purchase the item for that price but when I went in store to go get one for myself they said they couldn’t honor it. And now reading your article I understand that Circuit City has some very uneducated employees who are not confirming is this advertise is correct or not. I will never go back to Circuit City even again. The employee and manager who helped me were rude to me when I asked them about the item and they also lied to me. One employee said that they had turned 2 people away earlier about the item but the manager said they turned away 10. She just said that so I would just leave. What kind of a corporation is Circuit City? A very stupid corporation indeed.

By: Katie

Katie — Tue, 13 Nov 2007 05:25:56 +0000

Mike Jones says it all. For the 24/24 if you read the e-mail you receive after placing the order it explains everything. They aren’t going to give you a $24 gift card if you buy the item and then drive 24 minutes to get to the store walk in and its not sitting on the front counter wrapped in a bow for you. Now if they change the date in the system, check your id, swipe your card, have you sign, go to grab the item and then don’t have it stagged for you…yes, in that case you would. COD3 free with the purchase of COD4 was honored, and if it wasn’t then that is that specific stores problem, because corporate offices sent everyone employed at circuit city an email saying that it had to be honored and how to handle it. Don’t take things out on the company because you have one bad experience at a certain store, try going to a different circuit.

By: Corey

Corey — Mon, 12 Nov 2007 20:40:42 +0000

Thank you Mike Jones! I work at sears and i get these same customers that bitch about everything. Because they didnt read the sign all the way its instantly false advertising and they should get something free. People need to get a life!

By: Mike Jones

Mike Jones — Mon, 12 Nov 2007 05:13:44 +0000

I work as a CSA at circuit city…and people always try to say everything we do is false advertisement. First off the 24/24 guarantee excludes waiting in line in the store…to get the item we have to change the release date and once that is completed then the 24 minutes starts. The minute the order is placed online by a customer we got a ticket for it called a “go-get”. We have 15 minutes to get the “go-get”. If we dont have the item in stock, we have 15 minutes to notify the customer by phone. In regards to COD3 being free with purchase of COD4, 1. rainchecks are not allowed on video games. 2. It is not false advertising if we had the item in stock by the start date on the current ad. 3. I do not know why the store would not honor it, maybe they didnt have it in stock. The store I work in sold out of COD3 in two days…just so you know it is not false advertising. Even though Circuit City has a team of lawyers, they are not going to waste their time trying to screw people over nor do they want the bad press…

By: Ted

Ted — Fri, 09 Nov 2007 19:58:30 +0000

I did get the Call of Duty 3 for free at Bolingbrook,il at Circuit City on Nov 8th

By: Jason

Jason — Fri, 09 Nov 2007 14:18:47 +0000

Just my two cents on this, too… I went to my local CC to get CODD4 and since they did not have any more COD3 left to give away, they offered to take $30 off of another game. At first they said it was only valid on a $59.99 game (excluding Halo3 for some reason), but since I was buying a $49.99 game and a $19.99 game, I was able to get them to take $25 off the first and $5 off the second game (thanks, James!). So, yes (as has been stated before), this is COMPANY-WIDE deal, and should be honored as such. And, hey, look for a store with no more COD3, and get $30 off.

By: I'll Shop Anyhwhere Else

I'll Shop Anyhwhere Else — Fri, 09 Nov 2007 03:55:20 +0000

It’s also very annoying.. maybe a little off of the free COD3 topic but the employees at my local CC just play around all day and you could sit there forever and know one would come to you, they’d just keep tossing around some toy around the store. And we were there to buy a new labtop (over $1000) and they make commission.. Yet we go to Best Buy where they don’t make commission, yet we are always approached for help at their first chance.

Best Buy is better.
Circuit City has cheated me before.
And this is no surprise that their not honoring what they published.
If your gonna get the game b/c of the free COD3 and they don’t give it to you.
Get the game somewhere else anyways.
Don’t give CC your business.

By: CompBL

CompBL — Thu, 08 Nov 2007 17:59:21 +0000

I too went to get the game.

It seems it was unfortunate that people were told it was a misprint. The ad in my area clearly said, “Minimum 5 per store, while supplies last”

I was number 8 on line, they had 6 copies of COD4/COD3 … after that, supplies of COD3 ran out, and it was COD4 for the rest of us.